Detailed Outlines

Course Outlines

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

• Overview of Cisco Collaboration Systems Solution Components
• Network Infrastructure
• Call Control Systems in Cisco Collaboration Systems Solutions
• Endpoints in Cisco Collaboration Systems Solutions
• Media Resources in Cisco Collaboration Systems Solutions
• Applications in Cisco Collaboration Systems Solutions
• Analyze the Troubleshooting Process
• Troubleshooting Methodology in Complex Environments
• Define the Problem
• Gather Facts
• Consider Possibilities
• Create an Action Plan
• Implement an Action Plan
• Observe Results
• Restart the Problem-Solving Process
• Document Facts
• Overview of Troubleshooting and Monitoring Tools
• Cisco Unified Serviceability
• Cisco Unified Communications Manager Traces
• Trace Output Example
• Session Trace Log View
• Cisco Unified RTMT Performance Monitor and Data Logging
• Generic Call Filter Module
• Sniffer Traces

Module 2: Cisco Unified Communications Manager Troubleshooting

• IP Phone Initialization
• Common DHCP-Related and TFTP-Related Issues
• Using Ping to Cisco IP Phones
• Verify TFTP Server Configuration
• Cisco Unified IP Phone Status Messages
• Cisco Unified IP Phone Network Configuration
• Cisco IOS MGCP Gateway Communications
• Cisco IOS MGCP Gateway and Endpoint
• Cisco IOS MGCP Gateway Configuration Elements
• Cisco IOS MGCP Gateway Registration
• Cisco IOS MGCP Gateway Registration Issues
• Verify Cisco IOS MGCP Gateway Status
• Cisco IOS MGCP Gateway Monitoring Commands
• Cisco IOS MGCP Gateway Unsuccessful Registration
• Cisco IOS H.323 Gateway and SIP Trunk Communications
• Cisco Unified Communications Manager Is Not Responding
• Cisco Unified Communications Manager Administration Web Page Is Not Displayed
• Slow Response of Cisco Unified Communications Manager Server
• Review of Cisco Unified Communications Manager Database Replication
• Identification of Cisco Unified Communications Manager Database Replication Issues
• LDAP Integration Options with Cisco Unified Communications Manager
• LDAP Integration Considerations
• Resolving Synchronization Issues
• Resolving LDAP Authentication Issues

Module 3: Cisco VCS Troubleshooting

• Overview of Endpoint Registration Issues
• Troubleshooting Endpoints on Cisco VCS
• Troubleshooting Cisco TelePresence Endpoints
• Cisco VCS Is Not Responding
• Cisco VCS Administration Web Page Is Not Displayed
• Slow Response of Cisco VCS Server
• Database Replication Review
• Identifying Database Replication Issues
• Fixing Cisco VCS Database Replication Issues
• Review of LDAP Integration Options
• General LDAP Integration Issues
• Troubleshooting of Device Authentication Issues
• Troubleshooting of Account Authentication Issues

Module 4: Call Setup Issues

• Cisco Unified Communications Manager Call Setup Issues
• Cisco VCS Control Call Setup Issues
• Cisco Expressway Series Call Setup Issues
• Call Setup Issues Between Call Control Systems
• Review of Digit Analysis in Cisco Unified Communications Manager
• Review of Partitions and CSSs
• Troubleshoot Call Setup Issues in Cisco Unified Communications Manager
• Troubleshoot One-Way Calling Issues
• Troubleshoot Call-Forwarding Issues
• Review of SIP and H.323 Endpoint Registration in Cisco VCS
• Review of Subzones, Links, Pipes, and Search Rules
• Troubleshoot Call Setup Issues in Cisco VCS
• Troubleshoot Unified Communications Mobile and Remote Access Issues
• Multisite Dial Plan Issues
• Cisco Unified Communications Manager Issues
• Cisco Unified Border Element Issues
• Common Off-Net Calling Issues
• Troubleshoot MGCP Gateway Issues
• Troubleshoot H.323 Gateway Issues
• Troubleshoot SIP Trunk Issues

Module 5: ILS and GDPR Issues

• Review of ILS
• Review of GDPR
• Review of URI Call Routing When Using ILS
• Review of Numbered Call-Routing When Using ILS
• Common ILS-Related Issues and Their Causes
• Troubleshoot ILS-Related Issues

Module 6: Cisco Unified Communications Manager Mobility Issues

• Device Mobility Review
• Call-Routing Implementation Options
• Common Device Mobility-Related Issues and Their Causes
• Troubleshoot Device Mobility Configuration Mismatches
• Troubleshoot Device Mobility Call-Routing Problems
• Troubleshoot Device Mobility Call Privilege Problems
• Cisco Extension Mobility Review
• Overview of Cisco Extension Mobility Issues
• Troubleshooting Cisco Extension Mobility Login and Logout Issues
• Troubleshoot Cisco Extension Mobility Call-Routing Issues
• Review of Cisco Unified Mobility
• Review of Unified Mobility Configuration Elements
• CSS Implementation in Cisco Mobile Connect
• Cisco Unified Mobility Access List Functions
• Overview of Cisco Unified Mobility Issues
• Troubleshoot Cisco Mobile Connect
• Troubleshoot Cisco Unified Mobile Voice Access

Module 7: Cisco TelePresence Management Suite Issues

• Review of Cisco TMS
• Troubleshoot Cisco TMS
• FindMe Review
• Common FindMe Issues

Module 8: Voice Quality and Media Resources Issues

• MTP Review
• Troubleshoot MTP Registration and Nonresponsive Software Issues
• MTP Allocation Issues
• Transcoder Review
• Troubleshoot Transcoder Registration Issues
• Troubleshoot Conference Bridges Registered with Cisco Unified Communications Manager
• Troubleshoot Conference Bridges Accessible via SIP Trunks
• Cisco Unified Communications Manager Conference Bridges
• Voice Quality Issues in Cisco Collaboration Systems
• Identify and Isolate Voice and Video Quality Problems
• Troubleshoot Layer 2 Quality Problems
• Troubleshoot Voice Quality Issues on a Gateway
• Troubleshoot Quality Issues at Endpoints
• One-Way Audio and Video Issues

Labs

• Gateway and Endpoint Registration Issues
• LDAP Integration Issues
• Endpoint Registration Issues
• LDAP Integration Issues
• On-Net Single-Site Calling Issues
• On-Net Multisite Calling Issues
• Off-Net Calling Issues
• ILS and GPDR
• Device Mobility Issues
• Extension Mobility Issues
• Cisco Unified Mobility Issues
• Cisco TMS Issues
• Transcoder Issues © 2015 Cisco Systems, Inc. Course Administration
• Issues with Audio and Video Conferences