Course Outlines

Module 1: Cisco Unified Communications System Introduction

Lesson 1: Introducing the Cisco Unified Communications System

• Describe the benefits of implementing a Cisco Unified Communications system
• Describe the components of the Cisco Unified Communications system
• Describe the function of the infrastructure in a Cisco Unified Communications system
• Describe the function of the call processing agent in a Cisco Unified Communications system
• Describe the function of endpoints in a Cisco Unified Communications system
• Describe the applications in a Cisco Unified Communications system

Lesson 2: Understanding Cisco Unified Communications Applications

• Describe the messaging choices available in a Cisco Unified Communications system
• Describe the auto-attendant functions that you can implement in Cisco Unified Communications
• Describe Cisco Unified IVR applications
• Describe Cisco Unified Contact Center Express
• Describe the Cisco Unified Communications Mobile solutions
• Describe Cisco Unified Presence
• Describe Cisco TelePresence

Module 2: Traditional Telephony Operations

Lesson 1: Understanding Traditional Telephony

• Describe the components and operation of the PSTN
• Describe PBXs and key systems
• Describe the three types of signaling required in a telephony network
• Describe how telephone calls are established in the PSTN
• Describe numbering plans
• Describe the E.164 standard for defining numbering plans

Lesson 2: Introducing Digital Circuits

• Describe the process of converting analog signals to digital signals
• Describe TDM
• Describe the characteristics of T1 circuits
• Describe the characteristics of E1 circuits
• Describe how CAS circuits accomplish supervisory, address, and informational signaling
• Describe how CCS circuits accomplish supervisory, address, and informational signaling

The lesson includes this activity:

• Lab 2-1: Demonstrate Voice Theory

Module 3: VoIP Fundamentals

Lesson 1: Understanding Packetization

• Describe the function of a DSP
• Describe how voice is transmitted in RTP packets
• Describe how a DSP packetizes voice streams
• Describe the various codecs that a Cisco Unified Communications system uses
• Describe additional functions performed by DSPs

Lesson 2: Introducing VoIP Signaling Protocols

• Describe the signaling protocols that are required in a Cisco Unified Communications system
• Describe SCCP signaling
• Describe H.323 signaling
• Describe MGCP signaling
• Describe SIP signaling

Lesson 3: Preparing the Network to Support Cisco Unified Communications

• Describe voice VLANs
• Configure voice VLANs on a Cisco Catalyst switch
• Identify DHCP service options
• Define a DHCP relay server
• Configure NTP
• Describe Cisco IP phone firmware files and XML configuration files
• Describe IEEE 802.3af and Cisco PoE
• Describe how Cisco IP phones obtain XML configuration files and IP addresses

Lesson 4: Connecting a VoIP System to a Service Provider Network

• Describe the function of a gateway in a Cisco Unified Communications system
• Describe how voice ports are used in a voice gateway
• Describe the function of a call leg
• Describe the purpose of a dial peer
• Describe SIP trunks
• Describe how to connect to an ITSP

The lesson includes this activity:

• Lab 3-1: Prepare the Infrastructure to Support Cisco Unified Communications

Lesson 5: Understanding Call Setup and Digit Manipulation

• Describe how the router and attached telephony equipment collect and consume digits and how to apply digit consumption to the dial peer
• Describe digit manipulation and the commands that you use to connect to a specified destination
• Verify dial plans

The lesson includes these activities:

• Lab 3-2: Configure POTS Dial Peers
• Lab 3-3: Configure VoIP Dial Peers

Module 4: Cisco Unified Communications Manager Express Implementation

Lesson 1: Introducing Cisco Unified Communications Manager Express

• Identify the key benefits and features of Cisco Unified CME
• Describe the supported platforms and the required memory, licensing, and software that is needed to deploy Cisco Unified CME
• Describe the Cisco Unified CME endpoints

Lesson 2: Defining Ephone-dn and Ephone

• Describe the purpose of an ephone and an ephone-dn
• Define an ephone-dn and give examples
• Define an ephone and give examples
• Describe different types of ephone-dns

Lesson 3: Configuring Cisco Unified Communications Manager Express to Support Endpoints

• Use the CLI to configure the telephony service on a Cisco Unified CME system to support endpoints
• Identify location-specific parameters that can be configured
• Reboot IP phones using two different methods
• Describe endpoint troubleshooting

The lesson includes this activity:

• Lab 4-1: Configure Cisco Unified Communications Manager Express to Support Endpoints

Lesson 4: Configuring SIP IP Phones

• Describe the configuration differences between SIP phones and SCCP phones
• Use the tftp-server and voice register global commands to support Cisco Unified IP Phones by using SIP
• Verify and troubleshoot SIP-controlled Cisco Unified IP Phone registration

Lesson 5: Implementing Basic Voice Features

• Configure MOH
• Configure call forward
• Configure call transfer
• Configure call park
• Configure intercoms
• Configure paging
• Configure call pickup
• Configure call blocking
• Configure directory services features
• Enter an account number to support billing and reporting

The lesson includes this activity:

• Lab 4-2: Implement Basic Voice Features

Lesson 6: Introducing Cisco Configuration Professional

• Download and install Cisco Configuration Professional
• Connect to Cisco Unified CME and Cisco Unity Express using Cisco Configuration Professional
• Describe the basic navigation of Cisco Configuration Professional
• Describe how to start configuring the device

Lesson 7: Implementing Cisco Unified Communications Manager Express by Using Cisco Configuration Professional

• Configure the basic configuration parameters of a router running Cisco Unified CME by using Cisco Configuration Professional
• Configure extensions and phones by using Cisco Configuration Professional
• Configure common features by using Cisco Configuration Professional
• Configure Cisco Unified CME to connect to either an IP or traditional PSTN by using Cisco Configuration Professional

Lesson 8: Understanding Call Setup Flows and Configuring Digit Manipulation

• Describe call setup flows and digit manipulation priorities
• Describe basic digit manipulation solutions
• Describe digit collection and consumption
• Describe digit stripping
• Describe digit forwarding
• Describe digit prefixing
• Describe number expansion
• Describe CLID manipulation
• Describe, configure, and test voice translation rules and profiles
• Contrast voice translation profiles and the telephony-service dialplan-pattern command

The lesson includes this activity:

• Lab 4-3: Configure Digit Manipulation and Path Selection

Lesson 9: Configuring Class of Restriction

• Describe the concept of COR and define the operation rules
• Describe how to use COR to implement calling privileges for Cisco Unified CME ephones and dial peers
• Implement COR in a Cisco Unified CME environment
• Configure COR for a Cisco Unified CME deployment

The lesson includes this activity:

• Lab 4-4: Configure COR and Toll Restriction

Lesson 10: Understanding Call Center Features

• Describe and configure ephone hunt groups
• Describe and configure agent control of ready and not-ready status
• Describe and configure automatic logout of an agent from an ephone hunt group
• Describe and configure dynamic control of hunt group members
• Describe and configure Cisco Unified Communications Manager Express AutoAttendant functionality through the use of the B-ACD service

Lesson 11: Describing Network Management for Cisco Unified Communications Manager Express

• Describe and configure syslog
• Describe CDRs
• Configure SNMPv3 for management purposes on a Cisco Unified CME system

Module 5: Cisco Unity Express Implementation

Lesson 1: Introducing Cisco Unity Express

• Identify the positioning of Cisco Unity Express
• Identify Cisco Unity Express modules and capabilities
• Describe Cisco Unity Express voice-mail features
• Describe the AutoAttendant features of Cisco Unity Express
• Describe the management features of Cisco Unity Express
• Describe system functionality features of Cisco Unity Express

Lesson 2: Implementing Cisco Unity Express

• Describe Cisco Unity Express software files and how to install or upgrade the Cisco Unity Express module software
• Configure the required prerequisite configuration on the Cisco Unified CME router to support voice-mail and auto-attendant services
• Configure Cisco Unity Express with an initial setup
• Configure voice mail, auto-attendant, and system settings on the Cisco Unity Express system using the Initialization Wizard
• Troubleshoot common voice-mail issues such as incorrect greeting and MWI failure

The lesson includes this activity:

• Lab 5-1: Implement Cisco Unity Express

Lesson 3: Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes

• Configure Cisco Unified CME to activate the message button on Cisco Unified IP Phones
• Configure and verify systemwide voice-mail parameters for all voice mailboxes using the Cisco Unity Express GUI
• Describe the user voice-mail interface
• Configure Cisco Unity Express users and user mailboxes using the Cisco Unity Express GUI
• Configure Cisco Unity Express groups and GDMs

Lesson 4: Configuring Cisco Unity Express Extended Functionality

• Describe and configure Integrated Messaging
• Describe and configure Cisco Unity Express VoiceView Express
• Configure the Message Notification feature
• Configure public and private distribution lists
• Describe and configure broadcast messaging
• Describe and configure Live Record

Lesson 5: Configuring Cisco Unity Express AutoAttendant

• Describe the workflow of Cisco Unity Express AutoAttendant
• Prepare to create a Cisco Unity Express AutoAttendant or IVR application
• Create a simple Cisco Unity Express AutoAttendant

The lesson includes these activities:

• Lab 5-2: Configure a Simple AutoAttendant by Using the GUI
• Lab 5-3: Configure a Complex AutoAttendant by Using Cisco Unified Communications Editor
• Lab 5-4: Super Lab (Optional, Time Permitting)