TSOT - Cisco TelePresence Support and Operations Training

Detailed Outlines

Course Outlines

Module 1: Endpoint Operation and Etiquette
Module 2: Cisco TelePresence Networks and Standards
Module 3: Install, Configure, and Maintain C Series
Module 4: Cisco TelePresence Multipoint Control Unit Operation
Module 5: Cisco TelePresence Video Communication Server
Module 6: Cisco TelePresence Management Suite
Module 7: Cisco TelePresence Endpoint Troubleshooting
Module 8: Cisco TelePresence System and MXP Endpoints
Module 9: Cisco TelePresence Infrastructure Solutions
Module 10: Cisco TelePresence Conductor
Module 11: Cisco TelePresence Content Server

Lab Exercises:

Lab 1: Endpoint Operation
Lab 2: Multisite Call Operation
Lab 3: Endpoint Peripherals
Lab 4: Changing Endpoint Settings
Lab 5: Cisco TelePresence Guidelines
Lab 6: Endpoint Installation
Lab 7: Endpoint Configuration
Lab 8: Endpoint Application Interface
Lab 9: Endpoint Backup
Lab 10: Cisco MCU Conference Setup
Lab 11: Cisco MCU Modifying Conferences
Lab 12: Cisco MCU H.323 and SIP Configuration
Lab 13: Cisco MCU Adding Endpoints, Users, and Autoattendants
Lab 14: Cisco MCU Statistics and Diagnostics
Lab 15: Cisco MCU Autoattendant Banner
Lab 16: Cisco MCU Global Conference Settings
Lab 17: Cisco MCU Templates
Lab 18: Cisco VCS
Lab 19: FindMe
Lab 20: Cisco TMS Systems Management
Lab 21: Cisco TMS Booking and Monitoring
Lab 22: Cisco TMS Phonebooks
Lab 23: Cisco TMS Ticketing System
Lab 24: Cisco TMS Reporting Tools
Lab 25: Troubleshooting
Lab 26: Endpoint Logs
Lab 27: Interop Calls
Lab 28: Cisco TelePresence Conductor Rendezvous Alias
Lab 29: Cisco TCS Basic Configuration
Lab 30: Recording a Conference
Lab 31: Editing a Recording
Lab 32: Playing a Recording from an Endpoint

Objectives and Pre-requisites

Course Objectives

  • Schedule and manage multipoint conferences using Cisco TelePresence MCU
  • Schedule, manage, maintain, and troubleshoot endpoints using Cisco TMS
  • Describe the purpose of Cisco TelePresence infrastructure devices and their role within telepresence infrastructure; describe the H.323, Session Initiation Protocol (SIP), and Telepresence Interoperability Protocol (TIP) protocols; and define terms used in telepresence
  • Use the Cisco TelePresence Video Communication Server (VCS) to track calls and aid troubleshooting
  • Describe the differences between Cisco TelePresence MCU products and the differences between the Cisco TelePresence System Codec C Series, Cisco TelePresence MXP Series, and Cisco TelePresence System endpoints
  • Make calls between an IP phone registered to a preconfigured Cisco┬« Unified Communications Manager and a telepresence endpoint registered to a preconfigured Cisco VCS
  • Configure Cisco TelePresence Conductor to set up a Rendezvous conference
  • Operate the Cisco TelePresence Content Server (TCS)


There are no prequisites for this course, but computer networking knowledge is recommended.

Classroom training
Duration: 5 days
Price: US$ ----
CLC: 37

Course Schedule:
Egypt, Cairo,  Jan 2015
Dubai,  Feb, 2015
Qatar, Doha, May 2015

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